FAQ

Can you help with problems we’re having with our 13 amp Electric Aga Range Cooker?

We’re getting a few calls from customers who are having problems with their Electric Aga Range Cookers. The problems include;

  • Issues with their AIMS system
  • The bottom oven not reaching full temperature.
  • Excess casing heat / Cables failure

If you are experiencing any problems, please contact us and we’ll be happy to offer you some advise and possible solutions.

Which types of cooker do you service?

We service all types of Oil, Gas and Solid Fuel Aga & Rayburn Range Cookers. We also service oil fired boilers for our existing customers.

How much fuel does my Aga range cooker use?

Accurate fuel consumption information coming soon…

Do you recondition or refurbish Aga Range Cookers?

Yes, we offer a full or part reconditioning service, taking your old cooker away and re-enamelling, replacing and restoring as required. We also have a number of Reconditioned cookers in stock and available to buy or part exchange.

How do I go about getting a quote from you for work on my Aga range cooker?

The quickest way is to call our office on 01508 499 764, call David direct on 0786053 8646 or email Davidpointerscs@gmail.com.

Can you convert oil fired Aga range cookers to Electric?

Yes, we are able to offer a Electric Conversion Kit which transforms any oil fired Aga range cooker into a 13 Amp Electric (All work comes with a with a 2 year guarantee).

How can I reduce my Aga range cookers running costs?

With Oil, Gas and Electricity prices on the up, many Aga range cooker owners are looking for ways in which to reduce current running costs. We can help customers save up to 25% on fuel consumption with some forward thinking solutions. Please contact us to hear more…

Why is my burner blocking up so frequently?

Many customers are already aware of the change in EU Oil Regulations, Brussels decided to reduce the sulphur content of heating oil resulting in the fuel carbonising quicker at high temperature. This thick, black, coke deposit blocks the burner starving the cooker of oil. The result is that more frequent servicing of the Aga range cooker is required.

The other reason for the increase in Aga range cooker not reaching their normal service period, is that the quality of oil being delivered to the customer varies hugely. A bad batch of ‘dirty’ or unsuitable oil can block burner in a matter of weeks rather than months.

We do offer advise and solutions to help with both of the above problems, read more about our solutions here.

Do you have any Reconditioned or Second-hand Aga range cookers for sale?

Yes, we have all types of Reconditioned Aga Range Cookers, in a wide range of colours in stock ready to view. Please feel free to request a stock list or contact us to request a viewing or for general enquiries.

How quickly can you come and service my Aga Range Cooker?

We have a number of OFTEC and GAS SAFE qualified Engineers on the road Monday to Friday, covering Norfolk, Suffolk and East Anglia. Our aim in always to get to you as soon as possible, and we have one engineer who is on call for breakdowns and emergencies. Very often we can get some one there that same day, but if that’s simply not possible then we try and visit all breakdowns with 24 hours of receiving the call. Please call our breakdown engineer direct on 0786053 8646 or the office on 01508 499764.

How much does a Aga Range Cooker service cost?

Please feel free to call us on 01508 499 764, and we’ll give you a instant quote for a service . Just remember we will need to know what type of cooker or boiler you have, what type of fuel it uses and where you are (address and postcode).

Can I pay for work carried out over the phone?

Yes, you can call the office on 01508 499764 and make a payment over the phone. NOTE: Don’t forget your invoice number.

Which oil companies do you recommend?

The oil quality varies enormously depending on which company you buy from. We can only recommend oil suppliers which are delivering good quality/suitable oil which isn’t causing our customers Aga range cooker to prematurely block.

Can you convert Rayburn Range Cookers over to Electric?

This is something which we’re looking into at the moment, we’re hoping to carry out another trial in the next few weeks. Please contact us for more info on the Rayburn Conversions.

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